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Everything you need to run the day

Trusthound brings bookings, routes, payments, care records and client updates together on iPhone, Android and the web. Every feature is on every plan.

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Bookings and recurring schedules

Set up a client's regular walks once, and Trusthound keeps the calendar filled week after week.

Recurring bookings
Weekly, fortnightly or any pattern you need. Skip a date for a holiday without breaking the series, and change one booking or all the future ones.
Every kind of service
Solo and group walks, home visits, daycare days and boarding stays, each with its own price, duration and capacity.
Requests from clients
Clients ask for bookings and changes in your app. You see each request and confirm or decline it, so nothing lands in your diary without you.
Today, calendar and team views
See today in order on your phone, or the whole week across your team on the web dashboard.
Staff assignment
Give each booking to a team member and it appears in their Today list, with everything they need to know.

Collection planning

Trusthound puts the day's pick-ups in a sensible order using each dog's address, and gives every stop an expected collection time.

Routes from real addresses
Addresses are placed on the map automatically. If one's slightly off, drop a pin on the right gate.
Collection windows
Record when each household prefers collection, such as 9 to 11 in the morning, and the suggested order takes it into account.
Approve once, share with the team
Check the suggested order and approve it. The walker's app shows exactly the same stops, in the same order.
By car or on foot
Plan for the van or for a walking round, and see the total time and distance in kilometres.

A suggested route is a starting point. You always see it before it's used.

Client and dog profiles, including how to get in

Everything your team needs at the door, kept in one place and locked down properly.

Dogs in detail
Breed, age, weight, vet, medication with its schedule, allergies, temperament, recall and the owner's consents for photos and emergency vet treatment.
Property access
Entry instructions, parking, hazards and household preferences, like "towel dry after walks" or "leave the radio on", shown as quick reminders on the day.
Encrypted codes
Lockbox, door, alarm and gate codes and wifi details are encrypted in our database. Each time someone reveals a code, it's logged.
Key tracking
Label each key and record when it's received, signed out for a visit, put back or returned, with who had it. The record can't be edited after the fact.

Vaccinations, chased automatically every year

Trusthound asks owners for an up-to-date certificate before a vaccination runs out, and once a year, so you're not the one chasing.

Reminders before they lapse
Owners get a reminder in the app ahead of the expiry date, and follow-ups if they haven't replied.
Photo in, dates out
The owner snaps the certificate. AI reads the vaccine types and dates, and shows you what it found.
You confirm, every time
Nothing the AI reads counts until someone at your business confirms it. Ask for a clearer photo with one tap.
Bookings protected
Services such as daycare and boarding can refuse bookings for dogs whose core vaccinations have expired.

Vaccination requirements are set by you, your licence conditions or your insurer. Ask your vet if you're unsure what to require.

Terms and conditions, generated and agreed in the app

Build your terms from a template for your country, publish them, and have every client agree before their first booking.

Generated from your answers
Answer a few questions about cancellations, payment, keys, off-lead walks and vet treatment, and Trusthound drafts your terms from a reviewed template.
Agreed in the app
Clients read and agree in your app. Each agreement records the exact version, the time and the device.
Versioned changes
Publish a new version, and if it's a material change, clients agree again before their next booking.
Paper still counts
If a client signs a paper copy, your team can record it against their profile.

Templates are a starting point, not legal advice. Have your terms checked if you're unsure.

Payments, direct debit and invoicing

Get paid in Australian dollars, by the methods your clients already use.

Card payments
Clients pay invoices by card in your app or on the web, and can save a card for next time.
BECS Direct Debit
Clients sign a BECS Direct Debit Request once in your app, and each invoice is collected from their Australian bank account when it's due.
Invoices, one or all
Invoice a single client or everyone at once, with your GST rate and your tax registration number on every invoice.
Polite reminders
Trusthound reminds clients about unpaid invoices, so you don't have to.
No Trusthound fees on payments
Each business has its own Stripe account. You pay Stripe's standard rates for card and bank payments, straight to Stripe, and the money goes to your bank. Trusthound adds nothing on top.

See Stripe's standard rates in Australia(opens in a new tab)

Licence-ready daily records and the inspection pack

Write it down once, as it happens, and have it ready when an inspector or an owner asks.

Daily care logs
Check-in and check-out, feeding, medication, toileting, exercise, health checks, cleaning and notes, each logged in a couple of taps.
Templates for where you work
A general daily care template covers the records boarding businesses are usually asked for. Check your state's code of practice and your council's rules.
Incidents and training
Record incidents with what happened, who was involved and who was told, and keep each team member's training records.
Inspection pack PDF
Export care logs, medication, incidents, training and vaccination records for any date range, up to three months at a time, as one tidy PDF.

Trusthound helps you keep good records. It can't guarantee you meet licence conditions or get a licence: that's always the licensing authority's decision.

Owner updates with photos and GPS routes

The bit owners love most, done in seconds at the end of each walk or day.

GPS routes
Start a walk and Trusthound records the route, time and distance, even if signal drops along the way.
Photos
Add photos from the walk or the day. Owners see them in your app, in full.
A note, drafted for you
Trusthound can draft a short, friendly note from the day's logs. You read it, edit it if you like, and send it.
Straight to their phone
Owners get a notification and the update sits in their history, ready to share.

Community, messages and announcements

Keep clients in the loop, and give them a place to share the good bits.

Private messages
A thread between each client and your business. Anyone on your team can reply.
Announcements
Closures, weather changes or holiday hours, sent by push, in the app or by email, now or scheduled. Send to everyone, to clients on a service, or to chosen clients.
An optional community
Switch on a private feed where clients share photos, comment and react with paws and hearts. It's off until you turn it on.
Moderated properly
Clients join with a display name and never see each other's contact details. Every post can be reported, members can be blocked, and you can hide posts or remove members.

Marketing announcements only go to clients who've agreed to hear from you.

Team roles

Give everyone the access they need, and no more.

Owner
Everything, including billing, the plan and the business's settings.
Manager
Clients, bookings, invoices, records and the team's day.
Staff
Their bookings, walks, care logs and owner updates.
Seats that grow with you
Solo is for one person, Team for up to 5 and Facility for up to 15 team members.

Works with no signal

Woods, fields and kennel blocks often have no signal. Trusthound is built for that.

Keep logging
Start and finish walks, log care and take photos with no connection.
Syncs later
Everything uploads when you're back in signal, without duplicates.
Offline is normal
The app tells you calmly what's waiting to sync. It doesn't treat a dead spot as an error.

Your brand in your clients' app

Your clients see your business, not ours.

Your name, logo and colours
The owner app takes on your branding, with a small "Powered by Trusthound" badge.
One app to download
Clients get the free Trusthound app from the App Store or Google Play and join with your invite link, or use the web.
Everything in one place
Bookings, payments, walk updates, messages, their dogs' details and your terms.
A smiling woman on a sofa looking at her phone, cuddling her dog

And the details that make a difference

  • Prices per dog, per booking or per night
  • Capacity limits for group walks, daycare and kennels
  • Bookings blocked when core vaccinations have expired
  • Your country's currency, tax label and units by default
  • Private notes your clients never see
  • Push notifications for bookings, updates and payments
  • Owners update their own details and consents
  • Works on iPhone, Android and any web browser
  • Data export for any client, any time
  • Sign in with Apple, Google or email

See if Trusthound suits your business

Try every feature free for 14 days. No card needed.

Start your free trial

14 days free. No card needed.