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Security and privacy

You hold keys and codes to people's homes, and details about their families and dogs. Here's how Trusthound looks after them.

Trusthound encrypts access codes in its database, hosts data on Amazon Web Services in London, backs up nightly, keeps each business's data separate, logs sensitive actions, lets you export your data at any time, and never sells data or uses it for advertising.

  • Access codes are encrypted

    Lockbox, door, alarm and gate codes and wifi details are encrypted before they're stored, so a copy of the database alone wouldn't reveal them. When a team member reveals a code in the app, that view is logged.

  • Hosted in London

    Trusthound runs on Amazon Web Services in London (eu-west-2), including file storage and backups. Photos and documents are kept private and shared only through short-lived links.

  • Backups

    The database is backed up every night to encrypted, versioned storage, and backups are kept for 90 days.

  • Each business kept separate

    Every request is checked against the business it belongs to. One business can never see another's clients, dogs or records.

  • Roles and audit logs

    Owner, manager and staff roles limit who can see and change what. Sensitive actions, such as exports, deletions, consent changes and money changes, are written to an audit log.

  • Your data, exportable

    Export any client's data whenever you like, answer clients' requests to see or delete their information, and take your records with you if you leave.

  • AI with guard rails

    AI features run on Amazon Bedrock, within AWS in Europe. Amazon doesn't use your content to train its models. AI only ever makes drafts: a person at your business checks every note and every vaccination date before it counts.

  • No selling, no advertising

    We don't sell personal data, and we don't use it for advertising. Card details are handled by Stripe, Apple or Google, never stored by us.

Privacy law in New Zealand

Trusthound is hosted in London, England, and our privacy policy follows the Privacy Act 2020, including the new IPP 3A rules on collecting information from someone else. The Office of the Privacy Commissioner is New Zealand's regulator.

Who's responsible for what

For your clients' data, you're the controller and we're your processor: we only use it to run Trusthound for you. For your own account, we're the controller. Our privacy policy has the details.

Read the privacy policy

Found a security problem?

Email woof@trusthoundapp.com with the details. We'll acknowledge it within one working day and keep you updated while we fix it.

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