# Trusthound: full detail > Trusthound is booking, payments and care-records software for dog walkers, dog daycares, home boarders and boarding kennels. It runs on iPhone, Android and the web, and each business's clients use a white-label owner app in the business's own name, logo and colours. Facts as of 2026-10-20. Source: https://trusthoundapp.com/facts/ ## Key facts - **What it is:** Trusthound is booking, payments and care-records software for dog walkers, dog daycares, home boarders and boarding kennels. It runs on iPhone, Android and the web, and each business's clients use a white-label owner app in the business's own name, logo and colours. - **Who it's for:** Dog walkers, dog daycares, home boarders and boarding kennels, from one person to a team of 15 (larger teams by arrangement). - **Made by:** Flavoureak UK Ltd, a company registered in England and Wales, company number 16410737. Registered office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF. - **Launched:** 20 October 2026. - **Countries:** United Kingdom, Ireland, United States, Canada, Australia, New Zealand, Germany, the Netherlands, Sweden, Norway, Denmark, Finland, and the rest of the EU, EEA and Switzerland (33 countries in all). - **Website languages:** English (British and US), German, Dutch, Swedish, Norwegian Bokmål, Danish and Finnish. Non-English versions are machine-drafted and awaiting native review. - **App languages:** English (British and US), German, Dutch, Swedish, Norwegian, Danish, Finnish, French, Spanish and Italian. - **Plans:** Solo (1 team member), Team (up to 5) and Facility (up to 15). Every feature is on every plan. Prices are monthly and exclude tax. - **Free trial:** 14 days with every feature. No card needed. - **Contract:** None. Cancel any time; data can be exported before and after cancelling. - **Client payments:** Clients pay the business by card, or by local bank debit: Direct Debit (Bacs) in the UK, SEPA Direct Debit in the euro area, ACH in the US, pre-authorized debit in Canada and BECS Direct Debit in Australia and New Zealand. Payments go to the business's own Stripe account. Trusthound takes no cut and adds no per-transaction fee; Stripe charges its standard rates directly to the business. - **Main features:** Bookings and recurring schedules; group walk capacity; collection route planning with expected times; client and dog profiles; encrypted property access codes and key tracking; automatic vaccination reminders with AI-read certificates confirmed by the business; terms and conditions generator agreed in the app; invoicing and payment reminders; daily care records; incident and staff training records; inspection pack PDF; owner updates with photos and GPS routes; private community, messages and announcements; owner, manager and staff roles; offline logging; branded owner app. - **Licence records:** Daily care record templates follow the common licence conditions in England, Wales, Scotland and Northern Ireland; other countries use a general daily care template. Trusthound never claims records are compliant or that a licence will be granted. - **Data hosting:** Amazon Web Services, London (eu-west-2), including backups. Nightly backups kept 90 days. Access codes encrypted in the database. - **AI:** Amazon Bedrock only. AI drafts owner-update notes and reads vaccination certificates; a person at the business approves every draft. Amazon doesn't use customer content to train models. - **Partner programme:** 25% of what each referred business pays for its first 12 months. Referral links are remembered for 90 days. - **Contact:** woof@trusthoundapp.com. Replies within one working day. - **Website:** https://trusthoundapp.com ## Prices (monthly, before tax) | Currency | Solo | Team | Facility | | --- | --- | --- | --- | | GBP | £15 | £39 | £79 | | EUR | €18 | €45 | €89 | | USD | US$19 | US$49 | US$99 | | CAD | CA$25 | CA$65 | CA$129 | | AUD | A$29 | A$69 | A$139 | | NZD | NZ$32 | NZ$75 | NZ$149 | | SEK | SEK 199 | SEK 499 | SEK 999 | | NOK | NOK 199 | NOK 499 | NOK 999 | | DKK | DKK 129 | DKK 329 | DKK 649 | | CHF | CHF 19 | CHF 45 | CHF 89 | | PLN | PLN 79 | PLN 199 | PLN 399 | | CZK | CZK 449 | CZK 1,090 | CZK 2,190 | | HUF | HUF 7,490 | HUF 18,990 | HUF 37,990 | | RON | RON 89 | RON 229 | RON 459 | | ISK | ISK 2,690 | ISK 6,890 | ISK 13,990 | ## Country sites | Site | Language | Currency | Plans | Bank debit | | --- | --- | --- | --- | --- | | https://trusthoundapp.com/uk/ | en-GB | GBP | £15 / £39 / £79 | Direct Debit (Bacs) | | https://trusthoundapp.com/ie/ | en-IE | EUR | €18 / €45 / €89 | SEPA Direct Debit | | https://trusthoundapp.com/us/ | en-US | USD | US$19 / US$49 / US$99 | ACH bank debit | | https://trusthoundapp.com/ca/ | en-CA | CAD | CA$25 / CA$65 / CA$129 | Pre-authorized debit (PAD) | | https://trusthoundapp.com/au/ | en-AU | AUD | A$29 / A$69 / A$139 | BECS Direct Debit | | https://trusthoundapp.com/nz/ | en-NZ | NZD | NZ$32 / NZ$75 / NZ$149 | NZ BECS Direct Debit | | https://trusthoundapp.com/de/ | de-DE | EUR | €18 / €45 / €89 | SEPA Direct Debit | | https://trusthoundapp.com/nl/ | nl-NL | EUR | €18 / €45 / €89 | SEPA Direct Debit | | https://trusthoundapp.com/se/ | sv-SE | SEK | SEK 199 / SEK 499 / SEK 999 | None: card, Apple Pay and Google Pay | | https://trusthoundapp.com/no/ | nb-NO | NOK | NOK 199 / NOK 499 / NOK 999 | None: card, Apple Pay and Google Pay | | https://trusthoundapp.com/dk/ | da-DK | DKK | DKK 129 / DKK 329 / DKK 649 | None: card, Apple Pay and Google Pay | | https://trusthoundapp.com/fi/ | fi-FI | EUR | €18 / €45 / €89 | SEPA Direct Debit | | https://trusthoundapp.com/eu/ | en | EUR | €18 / €45 / €89 | SEPA Direct Debit | ## Features (UK wording) ### Bookings and recurring schedules Set up a client's regular walks once, and Trusthound keeps the calendar filled week after week. - **Recurring bookings:** Weekly, fortnightly or any pattern you need. Skip a date for a holiday without breaking the series, and change one booking or all the future ones. - **Every kind of service:** Solo and group walks, home visits, daycare days and boarding stays, each with its own price, duration and capacity. - **Requests from clients:** Clients ask for bookings and changes in your app. You see each request and confirm or decline it, so nothing lands in your diary without you. - **Today, calendar and team views:** See today in order on your phone, or the whole week across your team on the web dashboard. - **Staff assignment:** Give each booking to a team member and it appears in their Today list, with everything they need to know. ### Collection planning Trusthound puts the day's pick-ups in a sensible order using each dog's address, and gives every stop an expected collection time. - **Routes from real addresses:** Addresses are placed on the map automatically. If one's slightly off, drop a pin on the right gate. - **Collection windows:** Record when each household prefers collection, such as 9 to 11 in the morning, and the suggested order takes it into account. - **Approve once, share with the team:** Check the suggested order and approve it. The walker's app shows exactly the same stops, in the same order. - **By car or on foot:** Plan for the van or for a walking round, and see the total time and distance in miles. Note: A suggested route is a starting point. You always see it before it's used. ### Client and dog profiles, including how to get in Everything your team needs at the door, kept in one place and locked down properly. - **Dogs in detail:** Breed, age, weight, vet, medication with its schedule, allergies, temperament, recall and the owner's consents for photos and emergency vet treatment. - **Property access:** Entry instructions, parking, hazards and household preferences, like "towel dry after walks" or "leave the radio on", shown as quick reminders on the day. - **Encrypted codes:** Lockbox, door, alarm and gate codes and wifi details are encrypted in our database. Each time someone reveals a code, it's logged. - **Key tracking:** Label each key and record when it's received, signed out for a visit, put back or returned, with who had it. The record can't be edited after the fact. ### Vaccinations, chased automatically every year Trusthound asks owners for an up-to-date certificate before a vaccination runs out, and once a year, so you're not the one chasing. - **Reminders before they lapse:** Owners get a reminder in the app ahead of the expiry date, and follow-ups if they haven't replied. - **Photo in, dates out:** The owner snaps the certificate. AI reads the vaccine types and dates, and shows you what it found. - **You confirm, every time:** Nothing the AI reads counts until someone at your business confirms it. Ask for a clearer photo with one tap. - **Bookings protected:** Services such as daycare and boarding can refuse bookings for dogs whose core vaccinations have expired. Note: Vaccination requirements are set by you, your licence conditions or your insurer. Ask your vet if you're unsure what to require. ### Terms and conditions, generated and agreed in the app Build your terms from a template for your country, publish them, and have every client agree before their first booking. - **Generated from your answers:** Answer a few questions about cancellations, payment, keys, off-lead walks and vet treatment, and Trusthound drafts your terms from a reviewed template. - **Agreed in the app:** Clients read and agree in your app. Each agreement records the exact version, the time and the device. - **Versioned changes:** Publish a new version, and if it's a material change, clients agree again before their next booking. - **Paper still counts:** If a client signs a paper copy, your team can record it against their profile. Note: Templates are a starting point, not legal advice. Have your terms checked if you're unsure. ### Payments, Direct Debit and invoicing Get paid in pounds sterling, by the methods your clients already use. - **Card payments:** Clients pay invoices by card in your app or on the web, and can save a card for next time. - **Direct Debit:** Clients set up a Direct Debit once in your app, covered by the Direct Debit Guarantee, and each invoice is collected on the day it's due. - **Invoices, one or all:** Invoice a single client or everyone at once, with your VAT rate and your tax registration number on every invoice. - **Polite reminders:** Trusthound reminds clients about unpaid invoices, so you don't have to. - **No Trusthound fees on payments:** Each business has its own Stripe account. You pay Stripe's standard rates for card and bank payments, straight to Stripe, and the money goes to your bank. Trusthound adds nothing on top. ### Licence-ready daily records and the inspection pack Write it down once, as it happens, and have it ready when an inspector or an owner asks. - **Daily care logs:** Check-in and check-out, feeding, medication, toileting, exercise, health checks, cleaning and notes, each logged in a couple of taps. - **Templates for where you work:** Templates follow the common licence conditions in England, Wales, Scotland and Northern Ireland, based on the nation you choose at sign-up. Each one reminds you to check your own licence conditions. - **Incidents and training:** Record incidents with what happened, who was involved and who was told, and keep each team member's training records. - **Inspection pack PDF:** Export care logs, medication, incidents, training and vaccination records for any date range, up to three months at a time, as one tidy PDF. Note: Trusthound helps you keep good records. It can't guarantee you meet licence conditions or get a licence: that's always the licensing authority's decision. ### Owner updates with photos and GPS routes The bit owners love most, done in seconds at the end of each walk or day. - **GPS routes:** Start a walk and Trusthound records the route, time and distance, even if signal drops along the way. - **Photos:** Add photos from the walk or the day. Owners see them in your app, in full. - **A note, drafted for you:** Trusthound can draft a short, friendly note from the day's logs. You read it, edit it if you like, and send it. - **Straight to their phone:** Owners get a notification and the update sits in their history, ready to share. ### Community, messages and announcements Keep clients in the loop, and give them a place to share the good bits. - **Private messages:** A thread between each client and your business. Anyone on your team can reply. - **Announcements:** Closures, weather changes or holiday hours, sent by push, in the app or by email, now or scheduled. Send to everyone, to clients on a service, or to chosen clients. - **An optional community:** Switch on a private feed where clients share photos, comment and react with paws and hearts. It's off until you turn it on. - **Moderated properly:** Clients join with a display name and never see each other's contact details. Every post can be reported, members can be blocked, and you can hide posts or remove members. Note: Marketing announcements only go to clients who've agreed to hear from you. ### Team roles Give everyone the access they need, and no more. - **Owner:** Everything, including billing, the plan and the business's settings. - **Manager:** Clients, bookings, invoices, records and the team's day. - **Staff:** Their bookings, walks, care logs and owner updates. - **Seats that grow with you:** Solo is for one person, Team for up to 5 and Facility for up to 15 team members. ### Works with no signal Woods, fields and kennel blocks often have no signal. Trusthound is built for that. - **Keep logging:** Start and finish walks, log care and take photos with no connection. - **Syncs later:** Everything uploads when you're back in signal, without duplicates. - **Offline is normal:** The app tells you calmly what's waiting to sync. It doesn't treat a dead spot as an error. ### Your brand in your clients' app Your clients see your business, not ours. - **Your name, logo and colours:** The owner app takes on your branding, with a small "Powered by Trusthound" badge. - **One app to download:** Clients get the free Trusthound app from the App Store or Google Play and join with your invite link, or use the web. - **Everything in one place:** Bookings, payments, walk updates, messages, their dogs' details and your terms. ## Local rules by country (summaries; always check with the local authority) ### United Kingdom (https://trusthoundapp.com/uk/) - **Licensing, nation by nation:** In England, home boarding, kennels and dog day care usually need a council licence under the 2018 animal activity licensing regulations, and records are kept for at least three years. Wales and Scotland still license boarding under the Animal Boarding Establishments Act 1963, and in Northern Ireland boarding is licensed by DAERA. Dog walking isn't licensed nationally, but many councils limit dogs per walker. - **Direct Debit, done properly:** Clients set up a Direct Debit once in your app, covered by the Direct Debit Guarantee, and each invoice is collected when it's due. Card payments work too. - **VAT when you need it:** Add VAT to your invoices if you're registered, or leave it off if you're not. Registration is usually needed once taxable turnover passes £90,000 a year. - **Hosted in London:** Your data stays on Amazon Web Services in London, built around UK GDPR. - Source: [GOV.UK: animal activity licensing guidance](https://www.gov.uk/government/publications/animal-activities-licensing-guidance-for-local-authorities) - Source: [Animal Boarding Establishments Act 1963](https://www.legislation.gov.uk/ukpga/1963/43) - Source: [GOV.UK: animal boarding in Northern Ireland](https://www.gov.uk/animal-boarding-establishment-northern-ireland) - Source: [GOV.UK: register for VAT](https://www.gov.uk/register-for-vat) ### Ireland (https://trusthoundapp.com/ie/) - **Local authority rules:** There's no national licence for dog walkers or day cares, but some local authorities register boarding kennels and day care. Check with your council's veterinary department. Owners need a dog licence. - **SEPA Direct Debit:** Clients sign a SEPA Direct Debit mandate once in your app and each invoice is collected when it's due. Card payments work too. - **VAT when you need it:** Add VAT if you're registered, or leave it off if you're not. For services, registration is usually needed once turnover passes €42,500. - **GDPR:** Hosted in London, covered by the EU's adequacy decision for the UK. - Source: [Dog Breeding Establishments Act 2010](https://revisedacts.lawreform.ie/eli/2010/act/29/revised/en/html) - Source: [Revenue: VAT thresholds](https://www.revenue.ie/en/vat/vat-registration/who-should-register-for-vat/vat-thresholds.aspx) ### United States (https://trusthoundapp.com/us/) - **Rules vary by state and city:** Some states license boarding and daycare facilities, like Colorado's PACFA license or Pennsylvania's kennel license. Some cities require a permit for professional dog walkers: San Francisco needs one to walk four or more dogs, up to eight. Check your state and city. - **ACH bank debit:** Clients link their bank account once in your app and authorize ACH debits. Card payments work too. - **Sales tax, your way:** Sales tax on pet services depends on your state. Connecticut taxes pet boarding and grooming, for example, while many states don't tax dog walking. Set the rate that applies to you, or none. - **Privacy:** Hosted in London, with our privacy policy covering CCPA and CPRA rights. We never sell personal information. - Source: [Colorado PACFA licensing](https://ag.colorado.gov/animal-welfare/pet-animal-care-facilities-act-pacfa/pacfa-licensing) - Source: [Pennsylvania dog laws](https://www.pa.gov/agencies/pda/animals/information-about-dogs/pas-dog-laws.html) - Source: [San Francisco dog walker permit](https://www.sfanimalcare.org/services/dog-walkers-permit/) - Source: [Connecticut: services subject to sales tax](https://portal.ct.gov/drs/sales-tax/services-subject-to-sales-and-use-taxes) ### Canada (https://trusthoundapp.com/ca/) - **Provincial and city rules:** Rules are set by provinces and cities. Toronto needs a commercial dog walker permit to walk four to six dogs in city parks, and Calgary needs a permit to walk more than six dogs off-leash. Check your city and province. - **Pre-authorized debit:** Clients authorize PAD once in your app and each invoice is collected when it's due. Card payments work too. - **GST/HST by province:** Trusthound suggests GST or HST at your province's rate, and you can add PST where it applies. Registration is usually needed once you pass C$30,000 in taxable revenue. - **Privacy:** Hosted in London, with our privacy policy covering PIPEDA. - Source: [City of Toronto: commercial dog walker permit](https://www.toronto.ca/services-payments/permits-licences-bylaws/commercial-dog-walker-permit/) - Source: [City of Calgary: animal permits](https://www.calgary.ca/csps/abs/animal-services/permits.html) - Source: [CRA: GST/HST registration](https://www.canada.ca/en/revenue-agency/services/forms-publications/publications/rc4022/general-information-gst-hst-registrants.html) ### Australia (https://trusthoundapp.com/au/) - **State and council rules:** In Victoria, boarding businesses register each year with their council as a domestic animal business. In New South Wales, boarding establishments follow a state code of practice. Councils set rules for dogs in public places. Check with yours. - **BECS Direct Debit:** Clients sign a Direct Debit Request once in your app and each invoice is collected when it's due. Card payments work too. - **GST when you need it:** Include GST at 10% if you're registered, or leave it off if you're not. Registration is required once turnover reaches A$75,000. - **Privacy:** Hosted in London, with our privacy policy following the Australian Privacy Principles. - Source: [Agriculture Victoria: boarding establishments](https://agriculture.vic.gov.au/livestock-and-animals/animal-welfare-victoria/domestic-animal-businesses/boarding-establishments) - Source: [NSW Code of Practice No 5: boarding establishments](https://www.dpi.nsw.gov.au/animals-and-livestock/animal-welfare/animal-care-and-welfare/other/companion-animal-files/nsw-animal-welfare-code-of-practice-no-5-dogs-and-cats-in-animal-boarding-establishments) - Source: [ATO: registering for GST](https://www.ato.gov.au/businesses-and-organisations/gst-excise-and-indirect-taxes/gst/registering-for-gst) ### New Zealand (https://trusthoundapp.com/nz/) - **Council bylaws:** Auckland requires council approval to walk more than four dogs in public places, up to twelve, and Wellington licenses commercial dog walkers who use shared public spaces. Check your council's bylaw. - **Direct debit:** Clients set up a direct debit once in your app and each invoice is collected when it's due. Card payments work too. - **GST when you need it:** Include GST at 15% if you're registered, or leave it off if you're not. Registration is required once turnover reaches NZ$60,000. - **Privacy:** Hosted in London, with our privacy policy following the Privacy Act 2020. - Source: [Auckland Council: walking five to 12 dogs](https://www.aucklandcouncil.govt.nz/en/dogs-animals/apply-walk-five-to-12-dogs.html) - Source: [Wellington City Council: dog walking licence](https://wellington.govt.nz/certificates-and-licences/trading-in-public-places/dog-walking-license) - Source: [Inland Revenue: registering for GST](https://www.ird.govt.nz/gst/registering-for-gst) ### Deutschland (https://trusthoundapp.com/de/) - **Erlaubnis nach § 11 Tierschutzgesetz:** Gewerbliche Hundepensionen und Hundetagesstätten brauchen in der Regel schon vor dem Start eine Erlaubnis von deinem Veterinäramt, inklusive Nachweis der Sachkunde. Ob ein Gassi-Service eine braucht, wird vor Ort entschieden, und manche Bundesländer haben zusätzliche Regeln: In Berlin braucht eine Erlaubnis, wer gewerblich mehr als vier Hunde ausführt. - **SEPA-Lastschrift:** Deine Kunden erteilen in deiner App einmalig ein SEPA-Lastschriftmandat, und jede Rechnung wird bei Fälligkeit eingezogen. Kartenzahlung geht auch. - **MwSt. oder Kleinunternehmerregelung:** Weise auf deinen Rechnungen 19 % MwSt. aus, oder lass sie weg, wenn du die Kleinunternehmerregelung nutzt (Vorjahresumsatz bis 25.000 €). - **DSGVO:** Gehostet in London, abgedeckt durch den Angemessenheitsbeschluss der EU für das Vereinigte Königreich, mit Auftragsverarbeitungsvertrag (AVV) auf Anfrage. - Source: [§ 11 Tierschutzgesetz](https://www.gesetze-im-internet.de/tierschg/__11.html) - Source: [§ 19 UStG (Kleinunternehmer)](https://www.gesetze-im-internet.de/ustg_1980/__19.html) ### Nederland (https://trusthoundapp.com/nl/) - **Registratie bij RVO:** Een hondenpension of hondenopvang die je bedrijfsmatig runt, moet de locatie vóór de start bij RVO registreren en een beheerder hebben met een bewijs van vakbekwaamheid, volgens het Besluit houders van dieren. Een hondenuitlaatservice zonder dagopvang valt niet onder deze regels, maar gemeenten kunnen een vergunning eisen en het aantal honden per uitlater beperken. - **SEPA-incasso:** Klanten ondertekenen één keer een machtiging voor SEPA-incasso in je app en elke factuur wordt op de vervaldatum afgeschreven. Met een kaart betalen kan ook. - **Btw, of de KOR:** Zet 21% btw op je facturen, of laat die weg als je de kleineondernemersregeling (KOR) gebruikt. - **AVG:** Gehost in Londen, wat valt onder het adequaatheidsbesluit van de EU voor het VK. - Source: [RVO: bedrijfsmatig huisdieren houden](https://www.rvo.nl/onderwerpen/dieren-houden-verkopen-verzorgen/bedrijfsmatig-huisdieren-houden) - Source: [Besluit houders van dieren](https://wetten.overheid.nl/BWBR0035217/) - Source: [Belastingdienst: KOR](https://www.belastingdienst.nl/wps/wcm/connect/nl/btw/content/kor-voorwaarden) ### Sverige (https://trusthoundapp.com/se/) - **Tillstånd från länsstyrelsen:** Enligt djurskyddslagen behöver du tillstånd från länsstyrelsen för att driva hunddagis, hundpensionat eller yrkesmässiga hundpromenader med fyra eller fler hundar. Du behöver kunna visa att du har rätt kompetens. - **Kort, Apple Pay och Google Pay:** Kunderna betalar fakturor i kronor med kort, Apple Pay eller Google Pay och kan spara kortet till nästa gång. - **Moms när du behöver det:** Lägg på 25 % moms på dina fakturor, eller låt bli om du omfattas av momsbefrielse (omsättning upp till 120 000 kronor). - **GDPR:** Uppgifterna lagras i London, som omfattas av EU:s beslut om adekvat skyddsnivå för Storbritannien. - Source: [Länsstyrelsen: tillstånd för hundverksamheter](https://www.lansstyrelsen.se/stockholm/djur/djur-i-verksamheten/tillstand-for-sallskapsdjur-och-hast.html) - Source: [Skatteverket: momsbefrielse](https://skatteverket.se/momsbefrielse) ### Norge (https://trusthoundapp.com/no/) - **Meld fra til Mattilsynet:** Hundebarnehager og kommersielle hundepensjoner må melde fra til Mattilsynet. Kommersiell hundelufting kan også omfattes, for eksempel når du henter flere hunder med bil. Du trenger ikke godkjenning, men du må ha skriftlige rutiner. - **Kort, Apple Pay og Google Pay:** Kundene betaler fakturaer i kroner med kort, Apple Pay eller Google Pay, og kan lagre kortet til neste gang. - **Mva når du trenger det:** Legg 25 % mva på fakturaene når du er registrert (avgiftspliktig omsetning over 50 000 kroner i løpet av 12 måneder). - **GDPR:** Driftes i London, omfattet av EUs adekvansbeslutning for Storbritannia. - Source: [Mattilsynet: daghjem for hund](https://mattilsynet.no/dyr/kjaeledyr/hund/daghjem-for-hund) - Source: [Mattilsynet: omsetning og midlertidig hold av dyr](https://www.mattilsynet.no/dyr/dyrevelferd/veileder-omsetning-og-midlertidig-hold-av-dyr) - Source: [Skatteetaten: registrering i Merverdiavgiftsregisteret](https://www.skatteetaten.no/bedrift-og-organisasjon/avgifter/mva/registrere/) ### Danmark (https://trusthoundapp.com/dk/) - **Tilladelse fra Fødevarestyrelsen:** En hundepension med fire eller flere hunde ad gangen skal have tilladelse fra Fødevarestyrelsen, og den ansvarlige skal have en godkendt uddannelse. Journalerne skal gemmes i mindst tre år. - **Kort, Apple Pay og Google Pay:** Kunderne betaler fakturaer i kroner med kort, Apple Pay eller Google Pay og kan gemme et kort til næste gang. - **Moms, når du har brug for det:** Læg 25 % moms på dine fakturaer, når du er momsregistreret (omsætning over 50.000 kr.). - **GDPR:** Hostet i London, dækket af EU's tilstrækkelighedsafgørelse for Storbritannien. - Source: [Fødevarestyrelsen: hundepensioner](https://foedevarestyrelsen.dk/dyr/autorisation-godkendelse-registrering-og-tilladelse/tilladelse/erhvervsmaessig-beskaeftigelse-med-hunde/hundepensioner) - Source: [BEK nr 607 af 26/05/2025](https://www.retsinformation.dk/eli/lta/2025/607) ### Suomi (https://trusthoundapp.com/fi/) - **Ilmoitus Ruokavirastolle:** Eläinten hyvinvointilain (693/2023) mukaan kaupallisesta koirien hoidosta, myös päivähoidosta, on tehtävä ilmoitus Ruokavirastolle vähintään 30 päivää ennen toiminnan aloittamista, jos hoidossa on samanaikaisesti ja säännöllisesti vähintään kuusi koiraa. - **SEPA-suoraveloitus:** Asiakas antaa SEPA-suoraveloitusvaltuutuksen kerran sovelluksessasi, ja jokainen lasku veloitetaan eräpäivänä. Myös korttimaksut toimivat. - **ALV, kun tarvitset sitä:** Lisää laskuihisi 25,5 %:n ALV tai jätä se pois, jos yrityksesi on vähäisenä toimintana arvonlisäverotonta (liikevaihto enintään 20 000 €). - **GDPR:** Tiedot säilytetään Lontoossa, johon sovelletaan EU:n Iso-Britanniaa koskevaa riittävyyspäätöstä. - Source: [Ruokavirasto: ilmoituksenvarainen eläintenpito](https://www.ruokavirasto.fi/elaimet/oppaat/ilmoituksenvarainen-elaintenpito-ja-muu-toiminta/ilmoituksenvarainen-elaintenpito-ja-muu-toiminta/) - Source: [Eläinten hyvinvointilaki 693/2023](https://www.finlex.fi/fi/laki/ajantasa/2023/20230693) - Source: [Verohallinto: vähäinen liiketoiminta on arvonlisäverotonta](https://www.vero.fi/yritykset-ja-yhteisot/verot-ja-maksut/arvonlisaverotus/vahainen-liiketoiminta-on-arvonlisaverotonta/) ### Europe (English) (https://trusthoundapp.com/eu/) - **Local rules:** Many countries require a permit or registration for dog boarding and daycare, and some cities limit dogs per walker. Check with your local authority. - **SEPA Direct Debit:** In the euro area, clients sign a SEPA Direct Debit mandate once in your app. Elsewhere, clients pay by card. - **Your VAT rate:** Trusthound suggests your country's standard VAT rate and label. You set the rate that applies to you. - **GDPR:** Hosted in London, covered by the EU's adequacy decision for the UK. - Source: [European Commission: adequacy decisions](https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en) ## Questions and answers (UK site) ### Getting started **What is Trusthound?** Trusthound is booking, payments and care-records software for dog walkers, dog daycares, home boarders and boarding kennels. It runs on iPhone, Android and the web, and your clients get an app with your name, logo and colours. **How long does it take to set up?** Most businesses are taking bookings the same day. Add your services and prices, add or import your clients, and send them their invite links. If you'd like, we'll import your client list for you. **Is there a free trial?** Yes. 14 days with every feature, and no card needed to start. **Can I import my existing clients?** Yes. Send your client list to woof@trusthoundapp.com as a spreadsheet or an export from your current software, and we'll import your clients and dogs for you, free. **Which countries does Trusthound work in?** The UK, Ireland, the US, Canada, Australia, New Zealand, Germany, the Netherlands, Sweden, Norway, Denmark, Finland and the rest of Europe. It uses your country's currency, tax label, units and time zone by default. **Do I need a computer?** No. Everything works on your phone. The web dashboard is there for desk jobs like bulk invoicing, if you prefer a bigger screen. ### Bookings and scheduling **Can I set up recurring walks?** Yes. Set a pattern once, such as every Monday, Wednesday and Friday, and skip individual dates for holidays without breaking the series. **Can clients book themselves?** Clients can request bookings and changes in your app. You confirm or decline each request, and you choose which services clients can request. **Can I limit the number of dogs on a group walk?** Yes. Each service has a capacity, and Trusthound won't let a booking go over it. **How does collection planning work?** Trusthound places your clients' addresses on a map and suggests an order for the day's pick-ups, with an expected time for each stop and any preferred collection windows taken into account. You approve it, and the walker's app follows the same order. **Can I assign bookings to staff?** Yes. Each booking can be assigned to a team member, and it appears in their Today list. ### Payments and invoices **How do my clients pay me?** By card or Direct Debit, through your own Stripe account. Clients set up a Direct Debit once in your app, covered by the Direct Debit Guarantee, and each invoice is collected on the day it's due. **Does Trusthound charge a fee on payments?** No. Trusthound takes no cut and adds no per-transaction fee. You pay Stripe's standard processing rates for your country, charged by Stripe directly to your Stripe account, and the money goes to your bank. **How long do payouts take?** Stripe pays out to your bank account on a rolling schedule that depends on your country and account. You can see it in your Stripe dashboard. **Can I invoice everyone at once?** Yes. Bulk invoicing creates invoices for all your clients' bookings in a period in one go. **Does it handle VAT?** Yes. Trusthound suggests your country's standard rate and label, and you set the rate that applies to you and whether your prices include tax. It never decides your tax position for you. **Are unpaid invoices chased automatically?** Yes. Trusthound sends polite reminders for unpaid invoices, so you don't have to. ### Records and licences **What can I record each day?** Check-in and check-out, feeding, medication, toileting, exercise, health checks, cleaning and notes, plus incidents and staff training. **Do the records meet my licence conditions?** No software can get you a licence. Trusthound's daily record templates follow the common licence conditions for England, Wales, Scotland and Northern Ireland, and the inspection pack puts your records in one PDF. Whether you're licensed, and your rating, is always your council's decision (in Northern Ireland, DAERA's). **What is the inspection pack?** A PDF of your care logs, medication records, incidents, staff training and vaccinations for any date range, up to three months at a time, ready to hand to an inspector. **Can I log without signal?** Yes. Logs, walks and photos are saved on your phone and sync when you're back in range. **How long are records kept?** As long as your account is open, and you can export them at any time. Some licence conditions say how long you must keep records, so export a copy if you're closing your account. ### Your clients and the owner app **Do my clients need to download an app?** They can use the free Trusthound app for iPhone or Android, or a web link. Either way, they see your business name, logo and colours. **What can owners do in the app?** Request bookings, pay invoices, see walk updates with photos and routes, message you, update their dogs' details and consents, upload vaccination certificates and agree to your terms. **How do vaccination reminders work?** Before a vaccination runs out, and once a year, Trusthound asks the owner to upload their certificate. AI reads the dates, and someone at your business confirms them before they count. **Can clients chat with each other?** Only if you switch on the community. It's off by default, members use a display name and never see each other's contact details, and you can hide posts and remove members. **Can I send an announcement to everyone?** Yes. Send by push, in the app or by email, now or scheduled, to everyone, to clients on a service or to chosen clients. Marketing messages only go to clients who've agreed to them. ### Data, security and privacy **Where is my data stored?** On Amazon Web Services in London (eu-west-2), including backups. **Are access codes secure?** Lockbox, door, alarm and gate codes are encrypted in our database, and each time a team member reveals one, it's logged. **Who owns the data?** You do. For your clients' data, you're the controller and we're your processor. You can export it at any time. **Does the AI learn from my data?** No. AI features run on Amazon Bedrock, and Amazon doesn't use your content to train models. Every AI draft is checked by a person before it's used. **How does Trusthound handle UK GDPR?** Trusthound is hosted in London and built around UK GDPR and the Data Protection Act 2018. You're the controller of your clients' data and we're your processor, and you can export or delete a client's data from their profile. ### Plans and billing **How much does Trusthound cost?** Solo is £15, Team is £39 and Facility is £79, a month, plus VAT. Every plan has every feature. **What's the difference between plans?** Only the number of team members: 1 on Solo, up to 5 on Team and up to 15 on Facility. **Can I cancel any time?** Yes. There's no contract. You keep access until the end of the period you've paid for. **Can I get a tax invoice for my subscription?** Yes, if you subscribe on the website. If you subscribe in the iPhone or Android app, Apple or Google bill you and provide the receipt. **What happens to my data if I cancel?** You can export it before and after you cancel. After your account closes, we delete it within the period set out in our privacy policy, except where the law requires us to keep it. ## Guides - [How much to charge for dog walking, day care and boarding](https://trusthoundapp.com/uk/blog/how-much-to-charge-for-dog-walking/) (en-GB, 2026-10-20): How to price dog walks, day care and boarding: a cost-based method, indicative rates by country, extras, price rises and when to invoice. - [Dog vaccination records: a guide for dog walkers, day cares and boarders](https://trusthoundapp.com/uk/blog/dog-vaccination-records-for-dog-businesses/) (en-GB, 2026-10-20): What vaccination records to ask owners for, how to check them, booster timings, kennel cough, reminders and what to do when one lapses. - [Home dog boarding in England: what the licence involves](https://trusthoundapp.com/uk/blog/home-dog-boarding-licence-england/) (en-GB, 2026-10-20): Who needs a home boarding licence in England, what inspectors check, how star ratings work, and the records and staffing rules to plan for. - [How many dogs can a dog walker walk in the UK?](https://trusthoundapp.com/uk/blog/how-many-dogs-can-a-dog-walker-walk-uk/) (en-GB, 2026-10-20): There's no UK-wide limit. How council PSPOs, insurance caps and safe practice decide how many dogs you can walk at once, with real examples. - [What to record each day if you run a licensed dog day care in England](https://trusthoundapp.com/uk/blog/dog-day-care-daily-records-england/) (en-GB, 2026-10-20): A practical guide to the daily records a licensed dog day care in England usually keeps: attendance, feeding, medication, incidents, staff and more. - [Taking Direct Debit as a dog walker: a plain guide](https://trusthoundapp.com/uk/blog/direct-debit-for-dog-walkers/) (en-GB, 2026-10-20): How Direct Debit works for UK dog walkers: mandates, the Direct Debit Guarantee, advance notice, timings, costs and setting it up with clients. - [Getting your dog walking business ready for the first client](https://trusthoundapp.com/uk/blog/dog-walking-business-first-client/) (en-GB, 2026-10-20): A checklist for new dog walkers: registering with HMRC, insurance, local rules, terms, client information, first aid and getting paid. - [How much to charge for dog walking, day care and boarding](https://trusthoundapp.com/ie/blog/how-much-to-charge-for-dog-walking/) (en-GB, 2026-10-20): How to price dog walks, day care and boarding: a cost-based method, indicative rates by country, extras, price rises and when to invoice. - [Dog vaccination records: a guide for dog walkers, day cares and boarders](https://trusthoundapp.com/ie/blog/dog-vaccination-records-for-dog-businesses/) (en-GB, 2026-10-20): What vaccination records to ask owners for, how to check them, booster timings, kennel cough, reminders and what to do when one lapses. - [How to start a dog walking business in Ireland](https://trusthoundapp.com/ie/blog/starting-a-dog-walking-business-ireland/) (en-GB, 2026-10-20): Revenue registration, the VAT threshold, dog licences, boarding kennel rules, insurance, SEPA Direct Debit and GDPR for new walkers in Ireland. - [Do you need a license to start a dog walking business in the US?](https://trusthoundapp.com/us/blog/dog-walking-business-license-us/) (en-US, 2026-10-20): What US dog walkers usually need: city business licenses, EINs, park permits, state kennel rules, sales tax and insurance, with examples. - [ACH payments for dog walkers: a plain guide](https://trusthoundapp.com/us/blog/ach-payments-for-dog-walkers/) (en-US, 2026-10-20): How ACH bank debits work for US dog walkers: authorization, notice for varying amounts, timing, failed payments, disputes and fees. - [How much to charge for dog walking, day care and boarding](https://trusthoundapp.com/ca/blog/how-much-to-charge-for-dog-walking/) (en-GB, 2026-10-20): How to price dog walks, day care and boarding: a cost-based method, indicative rates by country, extras, price rises and when to invoice. - [Dog vaccination records: a guide for dog walkers, day cares and boarders](https://trusthoundapp.com/ca/blog/dog-vaccination-records-for-dog-businesses/) (en-GB, 2026-10-20): What vaccination records to ask owners for, how to check them, booster timings, kennel cough, reminders and what to do when one lapses. - [How to start a dog walking business in Canada](https://trusthoundapp.com/ca/blog/starting-a-dog-walking-business-canada/) (en-GB, 2026-10-20): City permits in Toronto and Calgary, GST/HST, insurance, PIPEDA and pre-authorized debit: a practical guide for new dog walkers in Canada. - [How much to charge for dog walking, day care and boarding](https://trusthoundapp.com/au/blog/how-much-to-charge-for-dog-walking/) (en-GB, 2026-10-20): How to price dog walks, day care and boarding: a cost-based method, indicative rates by country, extras, price rises and when to invoice. - [Dog vaccination records: a guide for dog walkers, day cares and boarders](https://trusthoundapp.com/au/blog/dog-vaccination-records-for-dog-businesses/) (en-GB, 2026-10-20): What vaccination records to ask owners for, how to check them, booster timings, kennel cough, reminders and what to do when one lapses. - [How to start a dog walking business in Australia](https://trusthoundapp.com/au/blog/starting-a-dog-walking-business-australia/) (en-GB, 2026-10-20): ABN, GST threshold, council rules, boarding rules in Victoria and NSW, insurance, the Privacy Act and BECS Direct Debit for new Australian walkers. - [How much to charge for dog walking, day care and boarding](https://trusthoundapp.com/nz/blog/how-much-to-charge-for-dog-walking/) (en-GB, 2026-10-20): How to price dog walks, day care and boarding: a cost-based method, indicative rates by country, extras, price rises and when to invoice. - [Dog vaccination records: a guide for dog walkers, day cares and boarders](https://trusthoundapp.com/nz/blog/dog-vaccination-records-for-dog-businesses/) (en-GB, 2026-10-20): What vaccination records to ask owners for, how to check them, booster timings, kennel cough, reminders and what to do when one lapses. - [How to start a dog walking business in New Zealand](https://trusthoundapp.com/nz/blog/starting-a-dog-walking-business-new-zealand/) (en-GB, 2026-10-20): IRD and GST, Auckland and Wellington council rules, codes of welfare, insurance, the Privacy Act 2020 and IPP 3A, and direct debit in NZ. - [Erlaubnis nach § 11 Tierschutzgesetz: Was Hundepension, Hundetagesstätte und Gassi-Service wissen müssen](https://trusthoundapp.com/de/blog/hundepension-erlaubnis-paragraf-11-tierschutzgesetz/) (de, 2026-10-20): Wer eine Hundepension, Huta oder einen Gassi-Service gründet: wann du die Erlaubnis nach § 11 TierSchG brauchst und was das Veterinäramt prüft. - [SEPA-Lastschrift für Hundebetreuer: so funktioniert's](https://trusthoundapp.com/de/blog/sepa-lastschrift-fuer-hundebetreuung/) (de, 2026-10-20): Mandat, Vorabankündigung, 8-Wochen-Erstattung und Gläubiger-ID: so nutzt du die SEPA-Lastschrift für Gassi, Huta und Pension. - [Een hondenuitlaatservice of hondenopvang starten: regels en tips](https://trusthoundapp.com/nl/blog/hondenuitlaatservice-of-hondenopvang-starten/) (nl, 2026-10-20): RVO-registratie, vakbekwaamheid, gemeentelijke regels, KOR, SEPA-incasso en AVG: wat je moet weten als je met honden aan de slag gaat. - [Tillstånd för hunddagis, hundpensionat och hundrastning: så fungerar det](https://trusthoundapp.com/se/blog/tillstand-hunddagis-hundpensionat-hundrastning/) (sv, 2026-10-20): När behöver du tillstånd från länsstyrelsen för hunddagis, hundpensionat eller hundrastning? Regler, kompetens, försäkring, moms, GDPR och priser. - [Starte hundebarnehage, hundepensjon eller hundelufting: dette må du vite](https://trusthoundapp.com/no/blog/starte-hundebarnehage-hundepensjon-hundelufting/) (nb, 2026-10-20): Melding til Mattilsynet, kompetanse, rutiner, forsikring, mva, personvern og priser når du vil starte hundebarnehage, hundepensjon eller hundelufting. - [Start hundepension, hundepasning eller hundeluftning: regler og gode råd](https://trusthoundapp.com/dk/blog/start-hundepension-hundepasning-hundeluftning/) (da, 2026-10-20): Tilladelse fra Fødevarestyrelsen, uddannelse, optegnelser, forsikring, moms, GDPR og priser, når du vil starte hundepension eller hundeluftning. - [Koirahoitolan tai koiranulkoilutuspalvelun perustaminen: ilmoitus ja käytännöt](https://trusthoundapp.com/fi/blog/koirahoitolan-perustaminen-ilmoitus/) (fi, 2026-10-20): Milloin koirahoitolasta tehdään ilmoitus Ruokavirastolle, mitä laki 693/2023 vaatii ja miten hoidat ALV:n, laskutuksen ja tietosuojan. - [How much to charge for dog walking, day care and boarding](https://trusthoundapp.com/eu/blog/how-much-to-charge-for-dog-walking/) (en-GB, 2026-10-20): How to price dog walks, day care and boarding: a cost-based method, indicative rates by country, extras, price rises and when to invoice. - [Dog vaccination records: a guide for dog walkers, day cares and boarders](https://trusthoundapp.com/eu/blog/dog-vaccination-records-for-dog-businesses/) (en-GB, 2026-10-20): What vaccination records to ask owners for, how to check them, booster timings, kennel cough, reminders and what to do when one lapses. ## Changelog ### 2026-10-20: Trusthound 1.0 - Launched in the UK, Ireland, the US, Canada, Australia, New Zealand, Germany, the Netherlands, the Nordics and the rest of Europe - Country websites with local prices, payment methods and licence notes, in English, German, Dutch, Swedish, Norwegian, Danish and Finnish - Bookings, recurring schedules, group walks and collection route planning - Client and dog profiles with encrypted access codes and key tracking - Vaccination reminders with AI-read certificates, confirmed by the business - Terms and conditions generator, agreed by clients in the app - Card and local bank debit payments, invoicing and reminders - Daily care records, incidents, training records and the inspection pack PDF - Owner updates with photos and GPS routes; community, messages and announcements - Partner programme: 25% commission for 12 months ## Company Flavoureak UK Ltd, company number 16410737, registered in England and Wales. Registered office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF. Email woof@trusthoundapp.com.